Amazing Marbella by Bella Group Estates SL. is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board. If Amazing Marbella in a special case, the conciliation procedure does appear to make sense, it may declare its willingness to participate in connection with its obligation under § 37 VSBG.
Online settlement of disputes pursuant to Art. 14 para. 1 ODR-VO: The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr
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